Front Office Operations Supervisor JobTorrance, California

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Why You'll Love This Job

About the Role
As the Operations Supervisor, you will have direct oversight for multiple front offices’ operations including team management, provider schedule management and execution of special projects as needed.  Your passionate leadership style and excellent organizational skills will ensure the office runs smoothly and results in high provider and patient satisfaction.  

Responsibilities

  • Direct oversight for multiple front offices’ operations including team management, provider schedule management and execution of special projects as needed
  • Responsible for managing office expenses with guidance from Regional Operations Manager
  • Responsible for hiring to staff ratios as established by the Operations Department
  • Manages employee schedules including shift coverage in assigned offices, approving time off and vacation requests and ensuring the attendance policy is being adhered to
  • Supervises and mentors' employees in assigned offices including performance evaluations, development of career goals and disciplinary action, including and up to termination.
  • Prepares regular reports and performs audits on various operational metrics to ensure department objectives are being met; recommends ways to improve efficiency and reduce costs
  • Serves as resource to Team Lead in resolving and documenting complex patient situations including escalated complaints, patient terminations, and office incident reporting.
  • Responsible for keeping an open line of communication with all providers as well as upper management.

Qualifications

  • BS/BA degree or four years of position related experience in lieu of degree
  • Minimum of three years of lead/supervisor experience. Multi-site experience desired
  • Minimum of one year of demonstrated customer service skills (within a healthcare setting preferred), including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
  • Knowledge of general administrative and clerical procedures
  • Proficient in Microsoft Office (Excel, Access, PowerPoint, Word) and technical aptitude to work in open systems environments)
  • Experience with electronic health records; preferably NextGen or Advanced MD

Benefits
We offer a robust benefits package to include:

  • Medical, dental, vision, life, and long-term disability
  • Menu of voluntary plans, including pet, legal services, and accident insurance
  • 10 paid holidays and a generous paid time off package

About CP|MP
Community Psychiatry and MindPath Care Centers have joined together to create a clinically-driven mental health services organization. With 70+ locations nationally and more than 350 clinicians (and growing!), we are committed to increasing access to mental health services through a collaborative approach by integrating modern mental health treatments and technologies to create optimal patient experience. We provide comprehensive and individualized outpatient mental health treatment services – meeting patients where they are in their mental health journeys.

Join our community and discover how rewarding work can be!

Community Psychiatry is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

 

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Req ID: 2236

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